Eligibility for Refunds

We understand that educational investments are significant decisions. melystronva offers refunds under specific circumstances to ensure your financial protection and satisfaction with our financial analysis programs.

• Withdrawal within 14 days of enrollment with less than 25% course completion
• Technical issues preventing access for more than 72 consecutive hours
• Course content significantly differs from advertised curriculum
• Medical circumstances preventing participation (documentation required)
• Program cancellation or major format changes by melystronva

Quick Refund Process

We've streamlined our refund process to be straightforward and transparent. Here's exactly what happens when you request a refund from melystronva.

Refund Scenarios and Calculations

Different situations call for different refund amounts. We believe in fair, proportional refunds that reflect actual usage and circumstances.

Full Refund (100%): Available within first 7 days with zero course progress, technical failures lasting over 5 days, or program cancellation by melystronva.

Partial Refund (75%): Days 8-14 with minimal progress (under 15% completion), documented medical circumstances, or significant curriculum changes affecting your goals.

Prorated Refund: For technical issues lasting 3-5 days, calculated based on inaccessible time. For program format changes, refunds reflect the portion affected by modifications.

We calculate refunds based on actual usage data from our learning platform, ensuring accuracy and fairness in every case.

Processing Times and Expectations

Understanding when you'll receive your refund helps with financial planning. Here are the realistic timeframes for each step of the process.

International payments may require additional processing time. Credit card refunds typically appear faster than bank transfers. We'll provide tracking information for all refund transactions.

Payment Methods and Special Cases

Your refund will return via the original payment method whenever possible. However, some situations require alternative arrangements.

Credit Cards: Refunds appear as credits on your statement within 5-10 business days. Exact timing depends on your card issuer's processing schedule.

Bank Transfers: Direct deposits typically process within 7-10 business days. International transfers may require additional documentation and 10-15 days.

Corporate Payments: Company-sponsored enrollments require authorization from the original purchaser. We'll coordinate directly with your finance department.

Expired Cards: If your original payment method is no longer valid, we'll work with you to arrange an alternative refund method, which may require identity verification.